Q2: What are your main products?

We cover a variety of health protection products, including oxygen generators, ventilators, air purifiers, ozone disinfectors, dehumidifiers, etc.

Q3: How do you control quality? What's your guarantee?

MSL has strict quality control before delivery. Normally 1-2 year guarantee.

Q4: Are your products with any certificates?

Most of them are with CE and ISO, and some of them are with FDA.

Q5: What's your payment term?

Bank transfer, Credit card payment, Western Union, TT Payment, Cash, etc.

Q6: What are your shipping terms?

By courier, by air, by sea. The client can choose anyone accordingly.

Q7: What's your product’s delivery time?

Normally most of our products are in stock, so the goods can be delivered within 5 workdays after receipt of payment.

Q8: How to maintenance the product if it has problems?

Kinouowell has professional engineers to solve your problem by phone or computer.  

Q9: What's your product’s operation training policy?

Kinouowell offers free product operation training for clients. Like video, voice, email, skype. Moreover, clients can visit Kinouwell for face-to-face training.  

Q10: How to order your product?

When you are ready to order, please contact us to confirm the current price, payment arrangement, and delivery time.