Q1: Are you a factory or trading company?
Kinouwell is a manufacturer with a professional technical and overseas sales team. Have 10 years of export experience.
Q2: What are your main products?
We cover a variety of health protection products, including oxygen generators, ventilators, air purifiers, ozone disinfectors, dehumidifiers, etc.
Q3: How do you control quality? What's your guarantee?
MSL has strict quality control before delivery. Normally 1-2 year guarantee.
Q4: Are your products with any certificates?
Most of them are with CE and ISO, and some of them are with FDA.
Q5: What's your payment term?
Bank transfer, Credit card payment, Western Union, TT Payment, Cash, etc.
Q6: What are your shipping terms?
By courier, by air, by sea. The client can choose anyone accordingly.
Q7: What's your product’s delivery time?
Normally most of our products are in stock, so the goods can be delivered within 5 workdays after receipt of payment.
Q8: How to maintenance the product if it has problems?
Kinouowell has professional engineers to solve your problem by phone or computer.
Q9: What's your product’s operation training policy?
Kinouowell offers free product operation training for clients. Like video, voice, email, skype. Moreover, clients can visit Kinouwell for face-to-face training.
Q10: How to order your product?
When you are ready to order, please contact us to confirm the current price, payment arrangement, and delivery time.
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