• icon icon Q1: Are you a factory or trading company?

    Kinouwell is a manufacturer with a professional technical and overseas sales team. Have 10 years of export experience.

  • icon icon Q2: What are your main products?

    We cover a variety of health protection products, including oxygen generators, ventilators, air purifiers, ozone disinfectors, dehumidifiers, etc.

  • icon icon Q3: How do you control quality? What's your guarantee?

    MSL has strict quality control before delivery. Normally 1-2 year guarantee.

  • icon icon Q4: Are your products with any certificates?

    Most of them are with CE and ISO, and some of them are with FDA.

  • icon icon Q5: What's your payment term?

    Bank transfer, Credit card payment, Western Union, TT Payment, Cash, etc.

  • icon icon Q6: What are your shipping terms?

    By courier, by air, by sea. The client can choose anyone accordingly.

  • icon icon Q7: What's your product’s delivery time?

    Normally most of our products are in stock, so the goods can be delivered within 5 workdays after receipt of payment.

  • icon icon Q8: How to maintenance the product if it has problems?

    Kinouowell has professional engineers to solve your problem by phone or computer.  

  • icon icon Q9: What's your product’s operation training policy?

    Kinouowell offers free product operation training for clients. Like video, voice, email, skype. Moreover, clients can visit Kinouwell for face-to-face training.  

  • icon icon Q10: How to order your product?

    When you are ready to order, please contact us to confirm the current price, payment arrangement, and delivery time.  

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